Privacy

Your privacy

We are committed to protecting user privacy. We understand and appreciate that visitors to, and users of, this website are concerned about their privacy and the confidentiality and security of information they provide to us.

As part of the Queensland Government, this department has responsibilities under the Information Privacy Act 2009 regarding the collection, use, storage and disclosure of personal information. The Act also provides access and amendment rights for personal information held by the department.

Information about the types of personal information the department holds is contained in our Privacy Guide publication (PDF, 214.8KB). This guide also provides information on how to obtain access to a document containing personal information and the process for lodging a privacy complaint.

Collecting personal information

We collect and manage your personal information as described on this page, unless stated otherwise. 'Personal information' may include your name, address, phone number, email address, age, gender, your employer, and your position title.

Information we may request

We may ask you to provide personal information if you complete a transaction, fill out a form or submit feedback to this site. We will only do this:

• to meet your needs (e.g. answer a question or help you do something)
• to meet our needs (e.g. demographic analysis)
• if authorised or required by law.

Use and disclosure of personal information

We will not add you to a mailing list, or give your personal information to third parties without your consent, unless authorised or required by law.

Emails

Our privacy principles apply to emails as well.

Our internet service provider or information technology staff may monitor email traffic for system trouble shooting and maintenance purposes only.

Management logs

When you visit this website, our server makes a record of your visit and logs information for statistical purposes only. This information includes: the user's server address, the user's top level domain name (for example .com, .gov, .au, etc), the date and time you visited the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser you use.

No attempt will be made to identify users, or their browsing activities, unless we are lawfully authorised or required to do so for investigation or law enforcement purposes.

Links to other sites

This website contains links to other websites. The department is not responsible for the content, security and privacy practices of these websites.

Website analytics

Google analytics

We use Google Analytics (including Display Advertising Features) on our website to gather anonymous information about visitors to our website. When you visit our webpages, your browser automatically sends anonymous information to Google. Examples of the information include the web address of the page that you're visiting, your IP address and demographic information. Google may also use cookies.

We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful.

You can read more about how Google uses data. You can choose to not allow Google to collect your information by opting out of Google Analytics or specifically opt out of Google Analytics Display Advertiser Features.

Mouseflow

This website uses Mouseflow, an analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback surveys, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymised IP address, location (city/country), language, and similar metadata.

Mouseflow does not collect any information on pages where it is not installed, and it does not track or collect information outside your web browser. You can choose to not allow Mouseflow to collect your information by opting out of Mouseflow.

Please note that Mouseflow may use third party vendors and store data outside of Australia. You can read more about this in the Mouseflow privacy policy.

Cookies

A cookie is a message given to a web browser by a web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server.

The main purpose of cookies is to identify users and possibly prepare customised web pages for them. When you enter a website which is using cookies, you may be asked to fill out a form providing such information as your name and interests. This information is packaged into a cookie and sent to your web browser which stores it for later use. The next time you go to the same website, your browser will send the cookie to the web server. The server can use this information to present you with custom web pages.

This website uses cookies to store information only. If you have configured your browser to reject all cookies you will still be able to generally browse through the site.

Third party tracking

We may also use cookies, pixels, web beacons and other storage technologies from third parties (including Facebook), which collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and targeted advertising. You can choose not to allow companies to track your activities in this way.

Opting out from your browser

Visit the Your Ad Choices website and follow the instructions to opt out from receiving targeted advertising from participating companies.

Opting out from your device

On your iPhone, iPad or Android, you can change your device settings to control whether you see targeted advertising. This is usually under 'Privacy' or 'Advertising' in settings.

Microsoft Azure

We use Microsoft Azure for some of our online forms. We are not responsible for the privacy, security practices or content of the Microsoft Azure website.

Microsoft Azure may collect, use and disclosure your personal information in different ways to the Queensland Government.  Please refer to Microsoft Azure’s privacy policy for more information.

Microsoft is subject to both Australian and overseas laws that may require the disclosure of your information (in limited circumstances) to government authorities here and overseas.

Online engagement and consultations

We seek your feedback and input to inform the services we deliver.

We use an online engagement platform so you can have your say on various issues and initiatives. We endeavour to minimise the personal information collected but need your name and contact details to register you as a user so you can participate in our online surveys and activities. We may also provide you with updates and notify you of future activities.

We collect some demographic information for audience analytics to better understand trends and issues affecting our stakeholders.

Our engagement platform is hosted by EngagementHQ, a third-party cloud based service platform owned and operated by Bang the Table Pty Ltd. Please read Bang the Table’s privacy policy before subscribing.

Other Queensland Government departments and statutory authorities may also use the same engagement platform. Your participation will always be voluntary. Your subscription information will not be shared with any other agency or third party, except in aggregated and de-identified form for the purpose of sharing consultation feedback and responses. We may engage service providers to analyse responses and provide a report. All service providers will be contracted to comply with the Information Privacy Act.

During the subscription process you will be asked to nominate a screen name, which does not need to identify you (e.g. you can provide a pseudonym).

Your contribution to the engagement activity (such as your responses to surveys and polls) will be publicly available (unless a consultation is listed as ‘private’).

In some cases, you may be redirected to complete a consultation activity using other external platforms (such as SurveyMonkey). In this case, the collection, storage and usage of your personal information and responses will be subject to the terms of that service provider and this may mean data is transferred and stored outside Australia. You are advised to read the privacy policies of such third parties prior to participation.

If you have agreed to be contacted for future engagement we may, from time to time, contact you directly to participate in other engagement activities. You can choose to participate or to opt out of further communication or engagement at any time by emailing communication@resources.qld.gov.au

What personal information we collect

Profile information

We collect information from you when you register to use this site. This may include your name; your email address; current location in Queensland and other demographic information to help us understand the parts of the community we are hearing from.

You can browse any publicly accessible sections of our website completely anonymously without signing up. In some cases, you will be able to use a screen name rather than your own name.

Comments, feedback and other engagement information

The content you create as part of your interactions will be used by us in consultation reports and to inform service delivery. This content can include responses to surveys, submissions, or any of the other engagement opportunities. We will not identify you when we publish content, unless we have your consent. We ask that you do not create content which identifies other people or includes other people’s personal information.

Usage information

We collect information about your use of the site, such as pages visited, documents downloaded, etc.

How we use the information we collect

We collect this information to:

• get your input or opinion about a consultation. The information will only be used for this consultation or to inform future consultations
• analyse and interpret it to help meet our objectives
• communicate information to you about engagement opportunities, events and other initiatives
• respond to enquiries and otherwise engage with stakeholders.

Access and amendment of personal information

You are entitled to seek access to your personal information and to amend records if they are inaccurate, misleading or out of date. You can contact us, or you may also be able to update your details using your login details.

Contact us

To opt out of further communication, to make a complaint or to contact us about consultations or engagement please email communication@resources.qld.gov.au

How the site handles email correspondence and feedback information

This is a Queensland Government website. Email correspondence sent to email addresses on this site, or information submitted via web forms on this site, will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant legislation. It will also be subject to the provisions of the Right to Information Act 2009 and the Information Privacy Act 2009.

Your name and address details will not be added to a mailing list nor will we disclose these details to third parties without your consent (except for correspondence to public email lists) unless required by law. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

Obtaining access to your personal information

If you want to access your personal information that is in the custody and control of the department, contact Right to information Services on rtiservices@resources.qld.gov.au

Making a privacy complaint

Individuals who are concerned that their privacy has not been dealt with in accordance with the Information Privacy Act 2009 can submit a complaint in writing to the department. The complaint should outline the basis for the complaint in as much detail as possible and include an address to which notices and correspondence may be sent during the complaint process.

Privacy Complaints should be sent to:

Department of Resources
Level 31, 400 George Street, Brisbane
GPO Box 2454
Brisbane QLD 4001
Email: privacy@resources.qld.gov.au

If the complaint has not been dealt with satisfactorily, or the department has not responded, you may then make a privacy complaint to the Office of the Information Commissioner. The privacy complaint will then be mediated if deemed appropriate, or may be referred to the Queensland Civil and Administrative Tribunal. A privacy complaint may not be made to the Information Commissioner until at least 45 days after the complaint has been made to the department.

The postal address of the Information Commissioner is:

Office of the Information Commissioner
PO Box 10143
Adelaide Street
Brisbane QLD 4001

Contact

If you have any queries about our privacy and security practices, contact us at privacy@resources.qld.gov.au