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User guides for Online Services
Use these guides to help get you registered and transacting using Online Services, or to learn more about other licensing obligations.
Online Services user guides
- Getting started with Online Services (PDF, 2.7MB) – instructions on how to register and get ready to transact online.
- Using Online Services (PDF, 2.3MB) – instructions on how to find the service you want and keep your customer details up to date.
Navigating Online Services
- Allocation of quarry material (PDF, 1.1MB)
- Environmental Authorities (PDF, 1.2MB)
- Environmental Authority annual returns (PDF, 1.1MB)
- Environmental Authority apply for a new EA (PDF, 2.2MB)
- Environmental Authority apply to amend an EA (PDF, 2.6MB)
- Environmental Authority apply for a decision on ERC (PDF, 1.5MB)
- Parks and Forest Authorities (PDF, 3.1MB)
- Waste tracking (PDF, 1MB)
- Wildlife Authorities (PDF, 1.1MB)
More information
- Macropods Online – more information and user guides on how to use the Macropods Online site.
- Waste tracking – more information and user guides on how to meet your waste tracking obligations.
- Native animal keeping licences – user guides on how to apply for, amend, and renew a standard, specialised or advanced licence.
Waste tracking in Online Services
You can record, submit and access information on waste tracking anytime using Online Services. Use these instructions to assist you in meeting your waste tracking obligations.
- Log in to Online Services.
- Click on the actions tab.
- Click on 'Notify of part 1 of a waste transport certificate'.
- Complete the form.
- Complete the declaration.
- Select payment method.
- Submit the certificate.
For more detail read: How to lodge part 1 of a waste transport certificate (generator) (PDF, 518KB).
- Log in to Online Services.
- Click on the actions tab.
- Click on the action called 'Notify of part 2 waste transportation'.
- Enter the waste transport certificate reference number.
- Complete the form.
- Complete the declaration.
- Submit the certificate.
For more detail read How to lodge part 2 of a waste transport certificate (transporter) (PDF, 230KB).
- Log in to Online Services.
- Click on the actions tab.
- Click on the action called 'Notify of part 3 waste received'.
- Enter the waste transport certificate reference number.
- Complete the form.
- Complete the declaration.
- Submit the certificate.
For more detail read How to lodge part 3 of a waste transport certificate (receiver) (PDF, 232KB).
- Log in to Online Services.
- Click on the records tab.
- Click on the record category called 'Waste transport certificates'.
- Locate and open the waste transport certificate record that you wish to replicate.
- Click on 'part 1'.
- Click on 'replicate waste tracking certificate'.
- Fill out the form.
- Complete the declaration.
- Select payment method.
- Submit the certificate.
For more detail read How to replicate part 1 of a waste transport certificate (PDF, 378KB).
- Log in to Online Services.
- Click on the actions tab.
- Click on the 'Notify of part 1 waste generation' action.
- Indicate that you are a 'Transporter acting as agent'.
- Fill out the 'Waste Transport Certificate (generator)' form.
- Complete the declaration.
- Click on 'start a manifest'.
- Click on 'continue manifest'.
- Fill out the 'Waste Transport Certificate (generator)' form.
- Repeat process as many times as needed then click on 'complete manifest'.
- Finalise payment.
- Click on 'continue'.
For more detail read How to link multiple generators to part 2 and part 3 of a single waste transport certificate (start a manifest) (PDF, 518KB).
Purchase an online waste tracking digital book
- Log in to Online Services.
- Click on the actions tab.
- Click on the 'create digital book' action.
- Complete the declaration.
- Enter the quantity of credits that you wish to purchase.
- Finalise payment via BPOINT.
Top up credits on your existing digital book
- Log in to Online Services.
- Click on the records tab.
- Click on the record category called 'waste digital books'.
- Click on 'top up digital book'.
- Enter the quantity of credits that you wish to purchase.
- Finalise payment via BPOINT.
For more detail read How to purchase and top up an online waste tracking digital book (PDF, 228KB).
- Log in to Online Services.
- Click on the 'actions' tab.
- Click on the 'Upload bulk waste transport certificates' action.
- Indicate the number of rows that will be uploaded.
- Upload the waste transport certificate bulk upload file.
- Finalise the payment via BPOINT.
- Click on 'finish' to complete the process.
For more detail read: How to upload and pay for a waste transport certificate bulk upload (PDF, 210KB).
Technical support
Support is available Monday–Friday 8.30am–4.30pm (AEST) (except public holidays).
- Phone: 1300 130 372 (select option 6)
- Email: digital@des.qld.gov.au
Also consider...
- Read about your waste tracking obligations.
- Find out how to register for Online Services.
- Read the minimum system requirements for Online Services.
- Learn more about Online Services.
© The State of Queensland 1995–2024
- Last reviewed: 08 Sep 2021
- Last updated: 08 Sep 2021